What Happens If Your Turo Car Breaks Down? Essential Tips for a Smooth Resolution

Last Updated on October 16, 2023

Imagine planning a weekend getaway with a rented car, only for it to break down in the middle of nowhere.

Frustrating, right?

But fear not!

In this article, we will unravel the mysteries of what happens when a Turo car breaks down.

From unexpected obstacles to potential solutions, we’ve got you covered.

So buckle up and join us on this fascinating journey of car breakdowns and the road to redemption.

what happens if turo car breaks down

If a Turo car breaks down, there are several options to address the issue.

One option is to utilize AAA membership or an insurance policy, which can provide assistance in such situations.

The Turo roadside assistance service can also arrange for a tow truck if needed.

However, it is important to note that COVID-19 restrictions may impact available transportation options.

Additionally, while Turo support may not always be helpful in resolving breakdown issues, reimbursement claims can be submitted to Turo for any expenses incurred as a result of the breakdown.

Key Points:

  • AAA membership or insurance policy can provide assistance if a Turo car breaks down.
  • Turo roadside assistance can arrange for a tow truck if needed.
  • COVID-19 restrictions may impact available transportation options in such situations.
  • Turo support may not always be helpful in resolving breakdown issues.
  • Reimbursement claims can be submitted to Turo for expenses incurred due to the breakdown.

Check this out:

💡 Did You Know?

1. One interesting fact about Turo cars is that if they break down, Turo provides 24/7 roadside assistance to ensure that you are not left stranded.
2. Did you know that Turo offers a reimbursement program called “Trip Interruption Protection” if your Turo car breaks down during your trip? This means that Turo will cover up to $500 in eligible expenses such as alternate transportation, lodging, and more.
3. In rare cases, if a Turo car breaks down and cannot be repaired within a reasonable time, Turo offers a “Replacement Vehicle Program” which ensures that you can continue your trip with a substitute vehicle.
4. Turo has a support team specifically dedicated to handling breakdowns and other car-related issues. They work diligently to resolve any problems you may encounter while ensuring your safety and minimizing any inconvenience caused.
5. When a Turo car breaks down, Turo has a network of authorized repair facilities across the United States, Canada, and the United Kingdom, where you can take the vehicle for repairs. This helps ensure that the car is swiftly fixed by qualified professionals, allowing you to resume your journey as soon as possible.

Aaa Membership For Turo Breakdowns

When you’re driving a Turo car and it unexpectedly breaks down, it can be quite a frustrating and stressful experience. However, having an AAA membership can provide some peace of mind and assistance during such unfortunate situations. AAA is well-known for its reliable roadside assistance services, which can prove to be invaluable when your Turo car is not functioning properly.

With an AAA membership, in the event of a breakdown, you can simply contact AAA and they will dispatch a tow truck to your location. Whether you need a jumpstart, a tire change, or a tow to the nearest repair shop, AAA will be there to help you out. Their extensive network of towing companies ensures that you won’t be stranded for long, and their experienced technicians will work diligently to resolve your car troubles efficiently.

By having an AAA membership, you alleviate much of the stress associated with a Turo car breakdown. Knowing that you have a trusted roadside assistance service available whenever you need it provides a sense of security and ensures a smoother resolution to your car troubles.

Benefits of AAA membership for Turo car breakdowns:

  • Quick dispatch of tow trucks to your location
  • Assistance with jumpstarts and tire changes
  • Reliable network of towing companies
  • Experienced technicians to efficiently resolve car troubles

“Having an AAA membership can provide peace of mind and assistance during Turo car breakdowns.”

Turo Roadside Assistance For Towing

Aside from an AAA membership, Turo also offers its own roadside assistance program for its users. If your Turo car breaks down, you can reach out to Turo’s roadside assistance and they will coordinate a tow truck to transport your vehicle to a repair facility. This service is specifically designed to cater to Turo renters and aims to minimize any inconvenience caused by a breakdown.

Turo’s roadside assistance program ensures that you won’t be left stranded in the event of a breakdown, and their ability to coordinate a tow truck quickly can be a great relief. However, it’s important to note that Turo’s roadside assistance may not cover additional services like jumpstarts, tire changes, or locksmith services. Therefore, if you anticipate the need for comprehensive roadside assistance, it would be wise to consider AAA membership as a backup plan.

Covid-19 Impact On Turo Breakdowns

The ongoing COVID-19 pandemic has affected various aspects of our lives, including transportation options during a breakdown with a Turo car. Travel restrictions and social distancing measures may limit your ability to easily access alternative transportation or find a nearby repair shop, especially in unfamiliar areas.

It is essential to keep this potential impact in mind when renting a Turo car, and ensure that you have a backup plan in case of a breakdown. Contact Turo’s support beforehand to inquire about any specific limitations or restrictions due to COVID-19, and consider mapping out nearby repair shops and transportation options in advance. Awareness and preparedness can help mitigate any unforeseen challenges that may arise during a breakdown.

Issues With Turo Support For Breakdowns

While Turo does offer a roadside assistance program and support for breakdowns, there have been instances where customers have reported less-than-ideal experiences with Turo’s resolution process. Some users have found that Turo’s support team may not always be helpful in resolving issues related to breakdowns in a timely manner.

If you encounter any difficulties with Turo support during a breakdown, it’s important to calmly and clearly communicate your concerns. Document the details of your communication, including:

  • Date and time of interactions
  • Names of support representatives
  • Relevant case numbers

This documentation can prove valuable if you need to escalate the matter or file a reimbursement claim.

It is important to note that although Turo offers roadside assistance and support for breakdowns, some customers have reported dissatisfaction with the resolution process in certain cases.

Reimbursement Claims For Turo Breakdown Expenses

When your Turo car breaks down, you may incur certain expenses, such as the cost of a tow truck or repairs. Turo allows renters to submit reimbursement claims for these expenses, subject to certain conditions.

To file a reimbursement claim, gather all necessary documentation, such as receipts, invoices, and any supporting evidence of the breakdown. Submit the claim through Turo’s platform and provide a detailed explanation of the breakdown and the expenses incurred. Turo will review the claim and determine if it meets their reimbursement criteria.

It’s important to note that Turo may have specific requirements and limitations for reimbursement claims, so it’s advisable to review their policies and guidelines thoroughly. Additionally, keeping records of communication with Turo support and any relevant documentation can strengthen your reimbursement claim and increase the likelihood of a successful resolution.

  • Gather all necessary documentation, such as receipts and invoices
  • Submit the claim through Turo’s platform
  • Provide a detailed explanation of the breakdown and expenses incurred

Remember to review Turo’s policies and guidelines for specific requirements and limitations.


Experiencing a breakdown with a Turo car can be a frustrating and unexpected event. However, by having an AAA membership or utilizing Turo’s roadside assistance program, you can ensure that you’re not left stranded and can quickly resolve your car troubles. Understanding the potential impact of COVID-19 and being prepared with backup transportation options can also help alleviate any additional challenges. In case of any issues with Turo support, clear communication and documentation are key. Finally, by familiarizing yourself with Turo’s reimbursement claim process and meeting their criteria, you can seek reimbursement for any expenses incurred due to a breakdown.

To summarize, here are some essential tips for handling breakdown situations with Turo:

  • Have an AAA membership or utilize Turo’s roadside assistance program.
  • Be prepared with backup transportation options in light of COVID-19.
  • Maintain clear communication and documentation with Turo support.
  • Familiarize yourself with Turo’s reimbursement claim process and criteria.

Remember, following these tips will help you navigate a smooth resolution in the unfortunate event of a breakdown while using Turo.


What happens if a car breaks down while using Turo?

If a car breaks down while using Turo, customers can rest assured knowing that they are covered by 24/7 roadside assistance. In the unfortunate event of a breakdown, customers can contact Turo at the provided phone numbers, and a dispatcher will be connected to arrange for a service vehicle to assist them. Turo will cover the cost of dispatch, ensuring that customers are taken care of and can continue their journey as soon as possible.

Does Turo cover mechanical failure?

While Turo provides a physical damage contract to protect you from costly repairs caused by damage to the host’s vehicle during your trip, it does not cover mechanical failure. The contract specifically exempts any responsibility for interior or mechanical damage that may occur, emphasizing that it is not a form of insurance. Therefore, it’s important to be cautious and mindful of any mechanical issues that may arise during your rental period to avoid any potential out-of-pocket expenses.

What counts as damage Turo?

Damage to a Turo vehicle is typically defined by the presence of wear and tear that affects the vehicle’s appearance, such as damage to rims, wheels, hubcaps, or any painted or textured areas on the vehicle’s body or moldings. However, it’s important to note that wear and tear damage must be directly linked to a guest’s trip and not include cracks or chips in the glass caused by rocks or debris.

Do you get insurance money back from Turo?

Yes, Turo provides a partial refund for insurance in the event of a cancellation outside the free cancellation period, with the amount depending on the duration of the trip. Additionally, Turo ensures a full refund of your protection plan, Extras, and young driver fees, offering comprehensive coverage for your peace of mind.

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